Ticketer - Terms & Privacy

1. Introduction

Welcome to Ticketer, a Discord bot designed to deliver structured and professional support. By using Ticketer, you agree to these Terms of Service.

2. Description of service

Ticketer offers ticket management features, transcript generation, private ticket channels, and slash-command driven workflows.

3. Acceptance of terms

Inviting or using Ticketer on your Discord server confirms your acceptance of these terms. If you do not agree, you must remove Ticketer from your server.

4. Changes to terms

We may update these terms at any time. Changes become effective immediately once published. Continued use of Ticketer after updates indicates your acceptance of the revised terms.

5. User conduct

Users agree to use Ticketer responsibly and must not:

• Engage in illegal activities using the bot.
• Harass, threaten, or abuse other users.
• Spam or flood channels with automated content.
• Exploit bugs or vulnerabilities in Ticketer.

6. Privacy policy

Your privacy is important to us. Please review the Privacy Policy below to understand how Ticketer collects and handles data.

7. Data collection and use

Ticketer collects limited data required for the bot to function, including user IDs, server IDs, and the content necessary to process commands. We do not share, sell, or distribute user data except when required by law.

8. Intellectual property

All intellectual property rights in Ticketer, including software and branding, belong to Alpha Development or its licensors. You receive a non-transferable, revocable licence to use the bot in accordance with these terms.

9. Termination

We reserve the right to suspend or terminate access to Ticketer without notice if you breach these terms or misuse the service.

10. Disclaimers and limitation of liability

Ticketer is provided on an “as is” basis. We do not guarantee uninterrupted, secure, or error-free service. To the fullest extent permitted by law, we disclaim all warranties and are not liable for losses arising from your use of Ticketer.

11. Indemnification

You agree to indemnify and hold harmless the developers of Ticketer, their affiliates, and respective personnel from any claims arising out of your use of the bot or breach of these terms.

12. Governing law

These terms are governed by the laws of the jurisdiction where the bot owner or developer is based, without regard to conflict of law provisions.

13. Contact

If you have questions about these terms, please reach out via Discord using the contact information below.

1. Introduction

This Privacy Policy explains how Ticketer collects, uses, and safeguards information when you interact with the bot.

2. Information we collect

When you use Ticketer, we may collect user and server IDs, message content necessary for commands, and usage data such as command frequency and server settings.

3. How we use information

Collected information is used to operate and maintain Ticketer, improve features, and communicate with you about updates or support.

4. Data sharing and disclosure

We do not sell or distribute your data. We only share information when you provide explicit consent, when required by law, or to protect our rights and services.

5. Data security

Appropriate technical and organisational measures are in place to protect data from unauthorised access, alteration, or destruction.

6. Data retention

Information is retained only as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your rights

Depending on your jurisdiction, you may request access to, correction of, or deletion of your data, or object to our processing of your information.

8. Changes to this policy

We may update this Privacy Policy from time to time. Continued use of Ticketer after changes indicates your acceptance of the updated policy.

9. Contact

For questions about this policy or our data practices, please contact us via Discord.